Happy Clients Is What I Strive For
“Just recently my wife and I sold our home. It was a home I lived in until April of this year. Our agent Carol Yamamoto did an excellent job in finding us a home and also finding us a buyer for our house. As consumers the art of customer service is on the decline, you would think by living in a digital world it would enhance customer service and make it better. By having Carol on your team at Windermere she makes customer service better. When my wife and I realize it was time to move Carol guided us every step of the way and gave great advice. I must admit I was nervous not knowing how the experience was going to turn out. She went over every detail for us and made the transaction smooth. We have known Carol for the past 15 years or even more. When the housing market was hot in 2008 we never got call or a flyer every other month asking if we wanted to sell our home she never pushed us to sell, but rather she would just say give me a call when you’re ready. I so much respect her customer service skills. We notice in her bio she has won many customer service awards 8 of them I believe. Well, now it is time for the 9th one to be handed out to her. Carol Yamamoto knows the real estate market. She’s well educated in every area. Her character shines, her concern for her client is evident. I would hope that the Windermere company would do all that’s in their power to keep her. We could not ask for a better real estate agent." ~
With Respect, George and Terri
"Carol is not only personable, she goes beyond the call of duty. She explains everything in detail and makes sure you understand it. Carol was able to get us into see houses on what seemed like a moments notice. She was very knowledgeable about what to look for. Carol also represented us in selling our home. She helped smooth things over when the buyer's broker was very pushy." ~ Sandy G.
"The service I received was great! Carol knew the market and had a good strategy to sell our home. She put in extra time and her own staging materials so my property would show better. She gave us not only good suggestions, cleaned/staged but got us an offer within a day. I would refer Carol to my family and friends. This is the second time Carol has represented us, she was our buyer agent in the past and now was our listing agent." ~ Anna K.
"I would describe the service I received from Carol as very professional, efficient and detailed. Carol kept me informed every step of the way through the selling process. She found answers to all my questions. One of Carol's suggestions was to stage our vacant condominium and I'm convinced that it was one of the deciding factors in selling the condo. I am a repeat client. Carol represented us in selling two family properties." ~ David Y.
"Carol provided excellent service. She was always available via email, phone or text. She was patient with me and understood my preferences. She also knows the Seattle neighborhoods. Best of all, she understands the home-buying process and is extremely good at preparing great offers. Carol would go out of her way to meet with me outside normal business hours and at convenient locations for me. She was also very communicative in explaining the deadlines at various steps of the buying process. She made sure all the documents were prepared and signed on time. At times, she had to wait for me late in the evenings to make a decision. She is superb! I am very happy with my purchase. Seattle is a competitive market especially in popular neighborhoods like Queen Anne, Fremont and Capitol Hill. The timing has to be perfect. I wouldn't trust any other agent besides Carol." ~ Rick G.
"The service I received was Excellent! Carol went above and beyond and helped in EVERY possible way! We will DEFINITELY recommend Carol to everyone we know moving. Carol and I had many 1+ hour conversations because of my unfamiliarity with the house buying process, terms etc. Most of these calls started AFTER 9PM-10PM. She did everything she could to explain our best options, noting legalities, because of my requests. IF we move again, we would definitely call Carol. However she found us the perfect house so we're not sure we'll be moving soon again. Yes, I would refer Carol to a friend or family member. Absolutely." ~ Scott A.
"Carol is the right choice, she helped my wife and I buy our first home and was excellent. She kept the bank in line and was very good at showing us houses in our budget and that fit all of our requests. We are both very busy and Carol worked odd hours to allow us to see homes and answered her cell phone at all hours of the day and night to assuage our fears. She was firm on the things we should pay attention to (inspections, sewer, etc) and negotiated in a way that got us our house and all of the furniture so we didn't have to furnish it after just buying the home. I am somewhat reluctant to recommend Carol because I don't want her to be too busy to help us buy our second house when it becomes time!" ~ Louis H.
Couldn't be happier
"As a first time home buyer, I felt so fortunate to have Carol as my agent. She was by our side throughout the entire process, patient with all of our questions, advocated for our interests, connected us to a quality inspector, and coordinated well with our lender. She was always available, and made sure that we met every deadline. Throughout it all, Carol was the consummate professional - knowledgable, service oriented, a great communicator, and always quick with a smile. We couldn't be happier with our purchase - and so thankful that we worked with Carol!" ~Janet H.
"My husband and I just moved to Seattle. We had no background on where to live. We wanted a few things that were not typical, like a two-car garage, not a lot of stairs. We are self starters, but we needed a partner to help us find a place. We met Carol Yamamoto at an open house. She showed us places she recommended. She showed us places we found online. She chased down answers to lots of questions from HOA rules to trash can storage to painting and plumbing estimates. Carol was always listening to what we liked and didn't like to best direct the search. She has a very gentle way about her that balanced well with my gregarious nature and the husband's engineer-mind. She was always professional and friendly. Even when we were busy for weeks at a time. She was available for us when we needed her via email, text, and by phone. We'll remain friends even now that our transactions are complete. I would recommend Carol to anyone in Seattle needing an agent." ~Dawn G.
"Carol is an excellent real estate agent. She listened carefully to our needs and guided us skillfully in the search for our home in a challenging real estate market. Her advice and effort behind the scenes enabled us to have success in our search. We highly recommend working with her!" - Scott and Lauren
"Carol was such a joy to work with and absolutely wonderful at explaining, researching and taking care of everything that needed to be done. I was dreading this process, but she made it so easy!" - Suzie
"We moved across country and the move was extremely complex. Carol handled our transaction with grace and style, and gave us the advice that was necessary for us to be able to close as expeditiously as possible. She is a gem. Thank you, Carol!" - Fred